By Jeff Lagasse, April 05, 2016
While care transformation continues to lead the list of concerns for hospital and health system executives, The Advisory Board Company’s Annual Health Care CEO Survey found meeting consumer expectations and patient engagement join the top concerns.
The study found 47 percent of executive respondents said that they were extremely interested in addressing the challenge of rising consumer expectations for service. And 45 percent of hospital and health system executives said they were extremely interested in identifying patient engagement strategies — a 4 percent increase over the previous year.
